Terms and conditions

General Conditions of Sale of Blue Flowers for the use of the site www.Blueflowers.ch

Article 1 Scope

The purpose of these General Conditions of Sale is to govern the relations between: the company Blue Flowers, Ouchy 24 - 1006 Lausanne, publisher of the site www.blueflowers.ch/shop, and the Internet user having accepted the General Conditions by becoming a member of www.blueflowers.ch/shop, hereinafter referred to as the customer.

Article 2 Products

2.1 The products sold are described on the website www.blueflowers.ch/shop at the time of sale. The characteristics of the products as well as the photos are established in agreement with the supplier and are given only for information. As the reproduction of colors on a computer screen is not perfect, blueflowers does not guarantee that the color of the goods is exactly the same as that appearing on the screen.

2.2 The products are available on the site for the duration of the sale and subject to available stocks, subject to reservation.

2.3 We would like to offer our customers the best possible service. Whether you have questions about your orders, or need other information about our products, we are at your disposal.

Article 3 Price; contribution to delivery costs

3.1 Prices are net, in Swiss francs, including VAT; they are applied throughout the duration of the sale.

3.2 In addition to the prices indicated, the delivery costs appearing in the "order" section of the order form.

Article 4 Conclusion of the sale; payment ; confidentiality

4.1 The photos in our online product catalog are not contractual. The goal is to show the buyer examples of the general appearance, mood and harmony of colors, whether for bouquets, arrangements, plants, flowers or other floral arrangements. . The customer chooses a product that most closely matches his wishes. The entire choice of flowers presented is not necessarily available throughout the year. As a result, Blue Flowers reserves the right and freedom to modify the floral composition, depending on its arrivals. Our florists will closely respect the resemblance to the image chosen by the buyer. If we cannot define a similar product, given the availability at the time, we will contact the customer by E-mail or telephone to offer him an alternative. If we are unable to reach him, we put the order on hold. Without news from the customer within 10 days, we cancel the order. No additional fees will be charged. In the case of specific needs or special wishes, we recommend placing the order 3 to 4 days before delivery, so that we can stock up to carry out your floral message. By clicking on "order" you give your consent to order the items selected in your basket. The sales contract comes into force upon receipt of the order confirmation email.

4.2 The price of purchases made on the www.blueflowers.ch/shop site is due at the time of the order, without discount; payment is made by bank credit card (Visa, Mastercard). The amount of the order is debited immediately upon confirmation.

4.3 Blue Flowers does not have access to confidential information relating to the means of payment. The information entered is encrypted and transmitted to SAFERPAY securely without Blue Flowers or third parties being able to access it.

4.4 We save your invoice and send you the details of your order by email. At any time you can consult our General Conditions. You can consult the summary of your orders from the "My Orders" section in "My Account".

Article 5 Delivery

5.1 The products are sent to the delivery address indicated by the customer during the ordering process. Please ensure that the delivery address and local telephone number listed on your order are correct and complete. We do not assume any responsibility in the event of delay or non-delivery consecutive to an incorrect or incomplete address. In order for your order to be processed as quickly as possible, the following information may also prove useful: in the case of deliveries to hospitals, the mention of the service and the room number may prove useful. We only guarantee deliveries until the reception of the hospital. In the case of deliveries to hotels, we recommend that you indicate the room number, as well as the name under which the recipient was registered at the reception (couple, group, etc.). We only guarantee deliveries until the reception of the hotel. In the case of deliveries to companies, our deliverers are not necessarily authorized to enter inside offices. We only guarantee deliveries until receipt of the business

5.2 Blue flowers cannot be held liable for any compensation in the event of late delivery.

5.3 The amount of the delivery costs is indicated in the section "Stage 4" and is subject to the approval of the customer before the validation of each order.

Article 6 Guarantee in the event of faults; right of return

6.1 If the product has defects (the order must be checked within 2 days of receipt, otherwise Blue Flowers reserves the right to refuse the return), Blue Flowers' guarantee is limited to return of the product and replacement of the product, subject to compliance by the customer with the conditions and deadlines indicated in the following paragraph. The goods must be returned, within 2 days, to the following address: Blue Flowers, Avenue d'Ouchy 24, 1006 Lausanne

6.2 In the event of a return in accordance with paragraphs 6.1 above, the price paid will be refunded in the following manner: if the return is due to an error by Blue Flowers in the delivery, by remitting the amount debited to the credit of the customer's card . in other cases, by offering the customer a voucher on the site www.blueflowers.ch/shop or the execution of a new delivery, in agreement with the customer.

Article 7 Order cancellation

7.1 Any order may be canceled up to 24 hours before the scheduled delivery date. Any order cancellation must be made by telephone on 0041 21 617 92 46 with the number of the order concerned to validate it.

Article 8 Conditions of use of the site

8.1 The use of the site www.blueflowers.ch/shop is authorized for private use only. Any commercial use, in particular for the purpose of reselling products purchased on the site to third parties, is prohibited.

8.2 Any violation of this obligation will be penalized by an immediate and definitive exclusion from the circle of members. Damages are reserved.

Article 9 Data protection

9.1 For the use of customer data, Blue Flowers complies with current legislation, in particular the data protection law. Blue Flowers only processes and stores the data necessary for the proper performance of its services and the invoicing of these. In accordance with the law relating to data processing, files and freedoms, the information of a nominative nature relating to the buyers may be subject to automated processing. In no case do we give your information to third parties and use it only for the execution of your order. We do not use your information to send advertising to other companies. With your agreement, we reserve the right to send you a newsletter or information concerning the development of our online store, and the activities of our company. At any time you have the possibility in your account to delete the sending of our newsletters. You can also delete your account by notifying our sales department: vente@blueflowers.ch. It goes without saying that all the data used to execute your order remain confidential and are in no case transmitted to third parties. If you forget your password, our server will automatically send you another one.

Article 10 Modification of the General Conditions

10.1 These General Conditions may be modified at any time by Blue Flowers.

10.2 Customers are responsible for regularly informing themselves of the content and any changes to these General Conditions by consulting the following url: http://www.blueflowers.ch/index.php?page=cgdv

Article 11 Applicable law and place

11.1 Relations between Blue Flowers and the customer are governed by Swiss law.

11.2 For any dispute relating to the relations between Blue Flowers and the client, the forum is at the place of the headquarters of the company Blue Flowers, ie Lausanne.